Terms of Service

Effective Date: October 1, 2025
Last Updated: October 1, 2025

1. Agreement to Terms

By accessing and using the Cellvantix website and purchasing our products (“Products and Website”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or purchase our products.

2. Company Information

Cellvantix operates as an affiliate-based supplement company, selling nutritional supplements internationally through our ecommerce website and our network of independent affiliates.

Contact Information:
Email: [email protected]
Address: P.O. Box 13, Granby, CT 06035

3. Products and Services

Supplements

• All products are dietary supplements intended for healthy adults
• Products have not been evaluated by the FDA or other regulatory agencies
• Products are not intended to diagnose, treat, cure, or prevent any disease
• Individual results may vary

Affiliate Program

• We operate a single-level affiliate commission structure
• Affiliates earn commissions on direct sales they generate
• Detailed affiliate terms are provided in separate affiliate agreements

4. Eligibility and Account Terms

• You must be at least 18 years of age to purchase our products or use our website
• You must provide accurate and complete information
• You are responsible for maintaining account security
• One person may not operate multiple accounts without permission

5. Orders and Payment

Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders
• Prices are subject to change without notice

Payment

• Payment is required at time of order
• We accept major credit cards and PayPal
• International customers may use PayPal’s local payment processing for their country
• You authorize charges for your order including taxes and shipping

International Orders

• International customers are responsible for customs duties and taxes
• Delivery times may vary by country
• Some products may not be available in all countries due to local regulations

6. Refund Policy

Refund Policy

At Cellvantix, your satisfaction is our priority. We proudly offer a 30-Day Satisfaction Guarantee on all purchases.

• If, for any reason, you are dissatisfied with your purchase, you may return it within 30 days of purchase for a full refund of your purchase price (less shipping and handling).
• Refunds will be issued to the original method of payment once the return has been received and processed.
• Please contact our Support Team for return instructions: [email protected]

International Orders

For international returns, please contact our Support Team for instructions: [email protected]

7. Shipping and Delivery

• Shipping costs are calculated at checkout
• We are not responsible for delays due to customs or other factors beyond our control
• Risk of loss passes to customer upon delivery to carrier
• International shipping times and costs vary by destination
• You are responsible for inspecting products upon delivery
• Any individual at delivery address who accepts delivery is presumed authorized to do so

8. Subscription Services (If Applicable)

Auto-Renewal Terms

• Subscription orders automatically renew until cancelled
• Your payment method will be charged automatically on recurring basis
• We will attempt to notify you before charging for recurring orders
• If primary payment method fails, we will notify you to update your payment method
• Subscription rates may change with advance notice and option to cancel

Cancellation Policy

• You may cancel subscriptions at any time through your account or by contacting customer service
• Cancellations must be made before the next order processes
• You remain responsible for charges on orders already processed
• Cancelled subscriptions may still receive promotional communications unless you opt out

9. Communications and Marketing

SMS/Text Messaging

• You may opt-in to receive marketing messages, delivery notifications, or promotional offers via SMS
• Message frequency may vary; message and data rates may apply
• Reply STOP to opt-out of text messages at any time
• Reply HELP for assistance
• We do not sell, rent, or share consent to opt-in to our SMS program

Email Communications

• By creating an account, you consent to receive electronic communications from us
• These may include order confirmations, shipping notifications, and promotional emails
• You may unsubscribe from promotional emails at any time

10. Health and Safety Disclaimers

FDA Disclaimer: † THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THESE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Important Health Information:

• Consult your healthcare provider before using any supplements
• Discontinue use if adverse reactions occur
• Keep products away from children
• Do not exceed recommended dosages
• Not suitable for pregnant or nursing women unless approved by a healthcare provider
• Individual results may vary
• You are solely responsible for knowing about any allergies you may have

Product Availability

• All products are subject to availability
• We reserve the right to impose quantity limits, reject orders, or discontinue products
• If products become unavailable, we will notify you and provide refund options

11. Intellectual Property

All content, trademarks, and materials on our website are owned by Cellvantix or licensed to us. You may not use our intellectual property without written permission.

12. User Conduct

You agree not to:

• Use our website for illegal purposes
• Violate any applicable laws or regulations
• Interfere with or disrupt our website operations
• Post false, misleading, or inappropriate content
• Attempt to circumvent our affiliate tracking systems
• Resell products for commercial purposes without authorization

13. Affiliate Program Terms

Commission Structure

• Single-level commission structure
• Commissions paid on qualifying sales
• Detailed commission rates and payment terms provided in affiliate agreements

Affiliate Responsibilities

• FTC Disclosure Requirements: Must clearly disclose any financial relationship with Cellvantix in all promotional content using phrases like “#ad,” “#sponsored,” “#affiliate,” or “I earn a commission from this company”
• Prohibited Claims: May NOT make any health claims, medical claims, or disease-related statements about products
• Social Media Restrictions: Prohibited from making any health, medical, or therapeutic claims on any social media platform
• Truthful Marketing: All statements about products must be factual and verifiable
• Follow Marketing Guidelines: Must adhere to our specific marketing guidelines provided in affiliate agreement
• Professional Conduct: Maintain professional standards in all communications and marketing activities
• FDA Compliance: May only use FDA-approved language and claims as provided by Cellvantix

14. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect and use your information when you use our website and purchase our products.

15. Website Accessibility

Accessibility Commitment

Cellvantix is committed to ensuring digital accessibility for people with disabilities. We strive to improve the user experience for everyone and apply relevant accessibility standards to achieve WCAG 2.1 Level AA compliance.

Accessibility Features

Our website includes an accessibility widget and other features designed to enhance your browsing experience, including but not limited to:

• Text size and spacing adjustments
• Color contrast modifications
• Font readability improvements
• Keyboard navigation enhancements
• Screen reader optimization
• Content highlighting and reading aids
• Animation and movement controls

How to Use Accessibility Features

You can access our accessibility tools by clicking the accessibility icon on our website. Your preferences may be saved for future visits if cookies are enabled in your browser.

Limitations and Disclaimers

While we strive to ensure our website is accessible to all users, please be aware that:

1. Third-Party Content: Some content on our website may be provided by third parties or embedded from external sources. We cannot guarantee the accessibility of content we do not control.
2. Ongoing Improvements: Web accessibility is an ongoing effort. We regularly review and improve our website’s accessibility features, but some areas may still be undergoing enhancement.
3. Widget Limitations: The accessibility widget provides assistance tools but may not address every individual accessibility need. It is not a substitute for assistive technologies you may already use.
4. Browser Compatibility: The accessibility features work best with modern browsers. Older browser versions may not support all accessibility functions.
5. No Warranty: While we make commercially reasonable efforts to ensure accessibility, we do not warrant that our website will be error-free, uninterrupted, or fully accessible to every user with every type of disability.

Feedback and Assistance

We welcome your feedback on the accessibility of Cellvantix.com. If you encounter accessibility barriers or need assistance:

• Email: [email protected]
• Response Time: We typically respond within 2 business days

When contacting us about accessibility, please provide:

• The nature of your accessibility problem
• The web page URL where you encountered the barrier
• Your contact information for follow-up

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Legal Rights

This accessibility commitment does not constitute a waiver of any legal rights or defenses available to Cellvantix, nor does it create any legal obligations beyond those required by applicable law. We reserve the right to modify our accessibility features and this policy at any time.

Reasonable Accommodation

Users experiencing accessibility barriers agree to provide us with reasonable opportunity to address issues before pursuing legal action. We commit to providing reasonable accommodations upon request and working in good faith to resolve accessibility concerns.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CELLVANTIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA, OR USE, INCURRED BY YOU OR ANY THIRD PARTY FROM YOUR USE OF OUR WEBSITE OR PRODUCTS.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCTS THAT GAVE RISE TO THE CLAIM.

17. Disclaimer of Warranties

OUR PRODUCTS AND WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

18. Indemnification

You agree to indemnify and hold Cellvantix harmless from any claims, damages, or expenses arising from your use of our website, purchase of our products, or violation of these Terms.

19. Governing Law and Disputes

Governing Law

These Terms are governed by the laws of the State of Connecticut, United States, without regard to its conflict of laws principles.

Dispute Resolution

• Initial disputes should be addressed through customer service
• Binding arbitration may be required for unresolved disputes
• Class action lawsuits are waived

20. International Compliance

• Customers are responsible for compliance with local laws
• Some products may not be legal in all jurisdictions
• Import duties and taxes are customer’s responsibility

21. Termination

We may terminate or suspend your account access at any time for violation of these Terms or other reasonable business purposes.

22. Changes to Terms

We reserve the right to modify these Terms at any time. Significant changes will be communicated via email or website notice. Continued use of our website and purchase of our products constitutes acceptance of updated Terms.

23. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

24. Contact Information

For questions about these Terms, contact us at:

Support: [email protected]
Returns: [email protected]

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.