Privacy Policy

Effective Date: October 1, 2025
Last Updated: October 1, 2025

1. Introduction

Cellvantix (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products through our ecommerce website and our network of independent affiliates.

Legal Basis: This Privacy Policy is governed by the laws of Connecticut, United States, and applicable federal privacy laws including state privacy laws such as the California Consumer Privacy Act (CCPA), Colorado Privacy Act (CPA), and Connecticut Data Privacy Act (CTDPA).

2. Information We Collect

Personal Information Categories

We collect information that identifies you personally or can be linked back to you. (“Personal Information”)

Identifiers: Name, email address, phone number, billing/shipping addresses, IP address. We use this information for order processing, customer service, and affiliate management.

Financial Information: Payment method information (credit cards, PayPal), billing address. We use this for transaction processing through secure payment processors.

Commercial Information: Purchase history, order details, affiliate commissions, product preferences. We use this for order fulfillment, affiliate program administration, and personalized marketing.

Internet Activity: Website usage data, browsing history, affiliate referral tracking, cookies, abandoned cart information, social media interactions. We use this for website analytics, affiliate tracking, abandoned cart recovery, and user experience improvement.

Health Information: Product usage, health goals, dietary preferences, supplement history. We use this for product recommendations and customer service.

Geolocation Data: IP address location, shipping location. We use this for international shipping, tax calculation, and regulatory compliance.

Automatically Collected Information

• • IP address and location data
  • Browser type and version
  • Device information
  • Website usage data and analytics
  • Cookies and similar tracking technologies
  • Affiliate referral information

3. How We Use Your Information

We use your information to:

• • Process and fulfill orders
  • Manage customer accounts and provide customer service
  • Administer our affiliate program and process commissions
  • Send marketing communications (with your consent)
  • Abandoned Cart Recovery: Track items in your cart and send reminder communications via email or SMS
  • Comply with legal obligations
  • Prevent fraud and enhance security
  • Improve our products and website functionality
  • Analyze website usage and customer preferences
  • Provide personalized product recommendations
  • Respond to customer inquiries and support requests

4. Information Sharing and Disclosure

Service Providers

We share your information with trusted third-party service providers who assist us with:

• • Payment processing and fraud prevention (including PayPal and credit card processors)
  • Shipping and logistics
  • Email marketing and customer communications
  • Website hosting and analytics
  • Customer service and support
  • Affiliate tracking and commission payments

Affiliates and Business Partners

• • Affiliate Network: Commission and performance data with our affiliate partners
  • Business Partners: Limited sharing for order fulfillment and customer service

Legal and Compliance Requirements

We may share your information when required by law or to:

• • Comply with legal processes, subpoenas, or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or investigate suspected illegal activity
  • Respond to government requests or regulatory inquiries

Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries other than your residence, including the United States. We implement appropriate safeguards to protect your data in accordance with applicable privacy laws.

We do not sell your personal information to third parties for marketing purposes.

5. International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries other than your residence. We implement appropriate safeguards to protect your data in accordance with applicable privacy laws, including GDPR and other international standards.

6. Cookies and Tracking

We use cookies and similar technologies to:

• • Remember your preferences and login status
  • Analyze website traffic and user behavior
  • Track affiliate referrals and commissions
  • Provide personalized content and advertisements
  • Enable essential website functionality

Types of Cookies

• • Necessary cookies: Essential for website operation
  • Analytics cookies: Help us understand website usage patterns
  • Marketing cookies: Used to deliver relevant advertisements
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings, but this may affect site functionality. For more information about cookies, visit www.allaboutcookies.org.

SMS/Text Messaging

If you opt-in to receive SMS messages from us:

• • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to opt-out at any time
  • Reply HELP for assistance
  • We do not sell, rent, or share consent for SMS programs

7. Data Security and Wellness Information

Security Measures

We implement comprehensive security measures including:

• • Encryption: SSL (Secure Socket Layer) encryption for all data transmission
  • Physical Security: Secure facilities with restricted access controls
  • Technical Safeguards: Firewalls, secure servers, and access monitoring
  • Administrative Controls: Employee training and data handling policies
  • Payment Security: PCI DSS compliant payment processing

Wellness Preferences

We may collect basic wellness preferences such as:

• • Fitness and energy goals
  • Dietary preferences
  • Product usage feedback

Data Breach Response

In the event of a data breach, we will:

• • Notify affected individuals within 72 hours (or as required by law)
  • Report to relevant authorities as required
  • Take immediate steps to secure compromised systems
  • Provide credit monitoring services if appropriate

Important: No data transmission over the internet is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security.

8. Your Privacy Rights

Universal Rights

Regardless of your location, you have the right to:

• • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Object to certain types of processing

Enhanced Rights for Certain States

If you live in California, Colorado, Connecticut, Utah, or Virginia, you have additional rights including the right to access, correct, or delete your personal information, and opt-out of data sharing.

How to Exercise Your Rights

To exercise your rights, contact us at [email protected]. We will respond within 45 days.

Authorized Agents

You may authorize someone to make privacy requests on your behalf. The authorized agent must provide written authorization from you or power of attorney.

9. Data Retention

We retain your personal information only as long as necessary for:

• • Fulfilling the purposes for which it was collected
  • Compliance with legal and regulatory requirements
  • Resolving disputes and enforcing agreements
  • Affiliate commission tracking and tax compliance (up to 7 years)
  • Product liability and safety monitoring

Specific Retention Periods:

• • Order and payment data: 7 years (tax and legal compliance)
  • Marketing preferences: Until you opt-out or account deletion
  • Website analytics: 26 months
  • Health-related information: 3 years or as required by law
  • Affiliate commission records: 7 years

10. Marketing and Financial Incentives

Marketing Communications

We may send you marketing communications including:

• • Product recommendations and promotions
  • Affiliate program opportunities
  • Company news and updates
  • Educational content about supplements and health

Your Marketing Choices:

• • Email: Unsubscribe links in every marketing email or manage preferences in your account
  • SMS: Reply STOP to opt-out (Message frequency varies; message and data rates may apply)
  • Account settings: Manage preferences in your account dashboard
  • Contact us: [email protected]

Affiliate Program and Rewards

Our affiliate program may be considered a “financial incentive” under some state laws because we collect personal information in exchange for commission opportunities.

Value Assessment: The value of your personal information is reasonably related to the commissions and benefits you may receive through our affiliate program.

Opt-In/Opt-Out: Participation is voluntary, and you may withdraw at any time by contacting affiliate support or terminating your affiliate account.

11. Children’s Privacy

Our products and website are intended for adults 18 years and older. We do not knowingly collect personal information from individuals under 18.

If you are a parent or guardian and believe your child under 18 has provided us with personal information:

• • Contact us immediately at [email protected]
  • We will delete the information as soon as possible
  • We may ask for verification of your parental status

Age Verification: We require customers to be at least 18 years old to purchase our products, as required by our payment processors and supplement regulations.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other services that are not owned or controlled by Cellvantix.

Important Disclaimers:

• • We are not responsible for the privacy practices of third-party sites
  • These sites operate independently and have their own privacy policies
  • We encourage you to review third-party privacy policies before sharing information
  • When you leave our website, our privacy policy no longer applies

Social Media Features:

• • Our website may include social media buttons or widgets
  • These features may collect your IP address and set cookies
  • Your interactions are governed by the privacy policy of the social media company

13. International Data Transfers and Global Privacy

Cross-Border Data Transfers

As an international business, we may transfer your personal information across borders to:

• • Process orders and payments
  • Provide customer service
  • Fulfill affiliate commissions
  • Comply with legal requirements

Transfer Safeguards:

• • Adequate protection measures as required by applicable laws
  • Contractual protections with service providers
  • Compliance with international privacy frameworks
  • Regular security assessments

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

Notice of Changes:

• • Material changes will be communicated via email or prominent website notice
  • Non-material changes will be posted on our website
  • We will indicate the “Last Updated” date at the top of this policy
  • Continued use of our website and purchase of our products after changes constitutes acceptance

Change History: [We maintain a record of significant changes available upon request]

15. Legal Compliance and Basis for Processing

Legal Basis (GDPR and International Users)

We process your personal information based on:

• • Contractual Necessity: To fulfill product orders and affiliate agreements
  • Legitimate Interest: For business operations, fraud prevention, and website analytics
  • Consent: For marketing communications and optional features
  • Legal Compliance: To meet regulatory and tax requirements

Regulatory Compliance

We comply with applicable privacy laws including:

• • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Utah Consumer Privacy Act (UCPA)
  • General Data Protection Regulation (GDPR) for EU users
  • Other applicable international privacy laws

16. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights:

Cellvantix Support Team
Email: [email protected]
Mailing Address: P.O. Box 13, Granby, CT 06035

Specific Requests:

• • Data Access Requests: [email protected] (Subject: “Data Access Request”)
  • Data Deletion Requests: [email protected] (Subject: “Data Deletion Request”)
  • Affiliate Privacy Questions: [email protected] (Subject: “Affiliate Privacy Question”)
  • Security Concerns: [email protected] (Subject: “Security Concerns”)
  • Product Returns: [email protected]

Governing Law: Connecticut, United States
Response Time: We respond to privacy requests within 45 days or as required by law.

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This Privacy Policy was last updated on October 1, 2025, and is effective as of the date listed above. This policy applies to all users of our website and customers who purchase our products globally.

Important Notice: If you are a healthcare professional, additional privacy obligations may apply. Please contact us for specific guidance.

Medical Disclaimer: The information on our website is for informational purposes only and is not intended as medical advice. Consult your healthcare provider before starting any supplement regimen.